WISMO
40 to 60%of DTC support tickets
TodayA bot repeats the tracking link the shopper already saw.
With TX AgentsTX Agents reads the live order and carrier data, answers instantly, and catches the delayed shipment before the rage-ticket.
Support that resolves. Revenue that stays.
A team of ecommerce experts with an AI layer, built for Shopify. Agents resolve the tickets that cost you money, order status, returns, subscriptions, with write-access inside your rules. A CRO agent fixes what's quietly losing you sales, and on Full-Service we run the support stack behind it. One team for everything after the sale. You see the revenue recovered on your own data before you commit.
Start with a free audit. You see exactly what you're leaking, from your own data, before anything is built.
Three support moments quietly lose you money.
The same handful of tickets, every single day. A read-only chatbot answers them and moves on. TX Agents reads the live state and resolves them, inside your rules.
Returns & refunds
30 to 50%of DTC support tickets
TodayA bot sends them to the portal, where the margin walks out as a cash refund.
With TX AgentsTX Agents intercepts the refund intent pre-portal and turns the return into an exchange or store credit.
Subscription cancels
Recurring revenueat risk on every cancel
TodayA bot cancels on request, and the recurring revenue walks out the door.
With TX AgentsTX Agents offers the pause, swap, delay or win-back that saves it, and cancels honestly if they still want to.
usually over something a pause or a swap would fix
Your support queue is a revenue leak.
The same questions, every day, each one quietly costing money. WISMO is 40 to 60% of your tickets, returns and refunds 30 to 50%, chasing a refund that's already in flight 15 to 25% on its own. A read-only bot deflects them but never resolves them, so the team drowns or the money walks.
Without resolution in place
- WISMO repeated back as a tracking link the shopper already saw.
- Returns handed to the portal, where the margin walks out as a cash refund.
- Subscriptions canceled over something a pause or a swap would have fixed.
- A read-only bot stalls near 35 to 40% and the rest still hits a human.
- A dashboard of deflection, not resolutions or recovered revenue.
The result? The team drowns in repeat tickets, and the revenue leaks anyway.
Introducing TX Agents
Meet TX Agents. A chatbot answers the ticket. TX Agents resolves it.
TX Agents is one agent that does the work. It runs RAG over your orders, policy and live tracking so every answer is grounded, and it has scoped write-access that executes the action: it tracks the order, turns the return into an exchange, and saves the subscription, inside the limits you set.
It runs on top of the tools you already have, intercepts resolution intent in the conversation before the portal, and reports on what it resolved, not what it deflected. We build it, wire it in, and run it with you.
We don't hand you a bot and wish you luck. We build the engine, integrate it with your stack, and run a live pilot on your own data first.
One team, everything after the sale
It runs your support, improves your store, and manages the stack behind both.
Most AI tools stop at answering tickets. TX Agents resolves them end to end, uses that same work to improve the store, and on Full-Service runs the support stack behind it, all done for you.
Resolve the money-losing tickets, end to end
The Support & Operations agent answers order status from live data, turns returns into exchanges, saves subscriptions, and handles refunds and reships, with real write-access inside the rules and caps you set. Measured on resolutions, not deflection.
- Order status answered from live order & carrier data
- Returns intercepted and turned into exchanges
- Subscriptions saved; refunds & reships managed in-rule
Find and fix what is losing you sales
The Performance agent audits your store against a proven 267-point CRO framework, finds the UX, product-page and checkout gaps costing you conversions, and ships the fixes, so the store keeps getting better, not just answered.
- Audited against a proven 267-point CRO framework
- A prioritized Growth Backlog, ranked by impact
- UX, product-page & checkout fixes shipped for you
Run and maintain the stack it all sits on
On Full-Service, our experts manage the tools your support runs on, Gorgias, Zendesk, Recharge and Skio, set up, tuned and maintained for you. The AI resolves the volume; we keep the stack behind it working. One team owns everything after the sale.
- Helpdesk managed: Gorgias, Zendesk
- Subscriptions managed: Recharge, Skio
- Set up, tuned and maintained for you
An ecommerce experts team, with an AI layer.
TX Agents is not a chatbot you are left to configure. It is a team of specialized AI agents, each one run and reviewed by real ecommerce operators and CRO experts. The AI handles the volume; the humans set the rules, check the hard calls, and own the outcome with you. That is why it is safe to let it act.
- Real ecommerce operators set the rules and edge cases your agents follow.
- CRO experts guide the Performance agent, so every store fix is judgement, not guesswork.
- AI and integration engineers wire the agents into your stack and keep them accurate and safe.
- The AI handles the volume the humans check the hard calls and own the outcome with you.
- You plug into a team that already works, not a bot you are left to configure.
Specialized agents, one for every job
WISMO agentAnswers where-is-my-order from live data.
Returns agentTurns refund requests into exchanges.
Subscription agentCatches cancels and saves the subscription.
Performance agentAudits the store and ships CRO fixes, with real CRO experts.
How it works
From connected to compounding, in four steps.
Connect once. One team runs your support and improves your store, and you get the credit.
Step 01
You connect your store
Shopify and your existing helpdesk, connected in a few clicks. Gorgias, Zendesk, Recharge, Loop. No rip-and-replace, nothing rebuilt.
Step 02
Engine 1 goes live on support
We read your tickets, build the resolution agents, and start clearing WISMO, returns, and refunds. A real person owns the edge cases.
Step 03
Engine 2 makes the store sell more
We audit your store against a 267-point checklist and ship the fixes that lift conversion, ranked by impact. That is your Growth Backlog.
Step 04
You get the credit and the revenue
One weekly report: tickets resolved, revenue recovered, conversion lifted. Your brand on all of it, your numbers to show.
How one ticket gets resolved, in four stages.
- 01ReadGrounded in your dataRAG over live orders, your policy and carrier tracking. TX Agents reads the real state before it says anything.
- 02ReadIntent caught pre-portalResolution intent is read in the support conversation, before the shopper opens a returns or cancel portal.
- 03DecideCategory-aware jobsThe right modular job fires for your category: WISMO everywhere, returns-to-exchange and subscription-save where they fit.
- 04DecideInside your capsEvery decision is checked against the value caps and approval thresholds you set before TX Agents acts.
- 05ActWrites to your storeScoped write-access executes: a reship, an exchange, a pause, a swap, a credit, inside Shopify and your apps.
- 06ActHuman for the hard 20%Anything outside the rules is handed to a human with the full thread, never a dead end.
- 07ReportResolutions, not deflectionThe number is resolutions delivered, not tickets deflected. If it can't be checked, it's decoration.
- 08ReportRevenue recoveredExchange revenue recovered and recurring revenue retained, reported every week, against the audit baseline.
- 09ReportHours savedSupport hours the team no longer spends on repeat tickets, counted honestly.
A chatbot answers. TX Agents resolves.
The same ticket, two very different endings.
A support chatbot
- Answers the question
- Reads live order, policy and carrier trackingPartial
- Takes the action: exchange, reship, pause, save
- Scoped write-access into Shopify and your apps
- Hands off to a human with the full thread
- Measured on resolutions, not deflection
- Built, integrated and run for you
TX Agents
- Answers the question
- Reads live order, policy and carrier tracking
- Takes the action: exchange, reship, pause, save
- Scoped write-access into Shopify and your apps
- Hands off to a human with the full thread
- Measured on resolutions, not deflection
- Built, integrated and run for you
Resolves the ticket, not just answers it.
Security & control
You stay in control of every action.
TX Agents has scoped write-access, not a blank cheque. You decide what it can do, and everything it does is logged and reversible.
Scoped, least-privilege access
The agent only performs the specific actions you authorize per workflow. Nothing more.
Approval thresholds and guardrails
Set value caps and confirmation steps. High-stakes actions wait for a human.
Every action logged and reversible
A full audit trail of what the agent did, when, and why, for your team to review.
Clean human handoff
Anything outside the rules escalates to your team with the full context. Never a dead end.
You own the integrations and data
We build on your accounts. If we part ways, you keep everything. No lock-in.
Starts supervised
The pilot runs in shadow and approval mode first, so you watch it before it acts on its own.
How it wires into your stack.
TX Agents sits on top of the tools you already run. It reads the real state, takes the action in the right system, and writes the result back to the ticket.
HelpdeskGorgias, Zendesk
SubscriptionsRecharge, Skio
Returns appLoop, Redo
ShopifyOrders, customers
TX Agents · the operating layerReads the real state · takes the action in the right system · writes the result back
- 1Reads the ticket and the intent
- 2Pulls live order and subscription state
- 3Takes the action in the right system
- 4Writes the result back to the ticket
The jobs TX Agents runs, modular and category-dependent.
WISMO fires in every category. Returns-to-exchange and subscription-save fire where the category calls for them, never all three everywhere. Here is each job, how it works, how it wires in, and how it stays safe, said plainly.
WISMO resolution
Where is my order, answered from live data, before the rage-ticket.
WISMO is 40 to 60% of a DTC support queue, and a chatbot just repeats the tracking page. TX Agents reads the live order and carrier data, answers instantly, narrates where the order is, and catches the delayed shipment before the shopper writes in angry. It fires in every category.
- 1
Read the order
TX Agents pulls the live order and carrier status the moment the shopper asks, not a canned link to the tracking page.
- 2
Answer and narrate
It tells them where the package is in plain words, and proactively flags the ones running late before they escalate.
- 3
Resolve the edge case
Lost, stuck or past-ETA, TX Agents opens the reship or credit inside your rules instead of handing a frustrated shopper to a human.
What we set up
- Wired to Shopify orders plus your carrier and tracking data, so answers are live, not cached.
- Proactive alerts on delayed and stuck shipments, caught before the ticket is written.
- Reship and credit actions inside the caps you set, logged and reviewable.
- Says it is automated when a shopper asks. Written into the flow.
Does TX Agents need write-access just to answer WISMO?
Reading order and tracking data is enough to answer. Write-access is what lets TX Agents resolve the edge cases, opening a reship or a credit, inside the value caps you set, instead of handing it off.
Returns to exchange
Turn the return into an exchange, before the shopper reaches the portal.
Returns and refund-status are 30 to 50% of tickets, and most of that revenue walks out as a cash refund. TX Agents intercepts the refund intent in the conversation, pre-portal, offers the better-fit swap or store credit first, and protects the margin. A cash refund is the last resort, never hidden.
- 1
Catch the intent
TX Agents reads refund intent in the support conversation before the shopper ever opens the returns portal.
- 2
Offer the better fit
The right-size swap, a different variant, or store credit, framed as the easier outcome, with the refund still on the table.
- 3
Execute the exchange
TX Agents writes the exchange into Loop or Redo and your store, reserves the item, and sends the label. Margin kept, not refunded.
What we set up
- Runs on top of your returns app, Loop or Redo, not instead of it.
- Exchange and store-credit logic configured to your policy, with the cash refund always available.
- Value caps and approval thresholds you set on credit and swaps.
- Every action logged, so you can see exchange revenue recovered each week.
Does hiding the refund button count as saving a return?
No, and TX Agents never hides it. It offers the better-fit swap or credit first because that is genuinely better for most shoppers, then executes the cash refund in one step if they still want it. Dark patterns lose the customer; honest offers keep the margin.
Subscription-save
Catch the cancel, save the subscription, cancel honestly if they still want to.
A canceled subscription is recurring revenue walking out the door, usually over something a pause or a swap would fix. TX Agents catches the cancel or pause intent, offers pause, swap, delay or a win-back first, and cancels in one honest step if they still want to. It fires only in subscription categories.
- 1
Catch the cancel
TX Agents reads cancel and pause intent in the conversation and in Recharge or Skio before the churn is final.
- 2
Offer the save
Pause, swap cadence, delay the next charge, or a targeted win-back, matched to why they are leaving.
- 3
Honor the cancel
If they still want out, TX Agents cancels in one step and never buries the button. An honest save beats a trapped customer.
What we set up
- Wired to Recharge or Skio, reading cancel reasons and acting on them.
- Pause, swap and delay offers configured to your plans and margins.
- One-step honest cancel, never a hidden button, per compliance.
- Cancel reasons logged, so you see what is actually driving churn.
Will this trap customers who really want to leave?
No. TX Agents offers a genuine save first, a pause or a swap matched to their reason, then cancels in one step if they still want out. The cancel button is never hidden. Trapping customers produces chargebacks and bad reviews; honest saves produce retained revenue.
Full-Service only
We run and maintain your whole support stack, end to end.
On the Full-Service plan, TX Agents is not just the agent inside your helpdesk, it is the team that runs the helpdesk itself. We set up, tune and maintain Gorgias, Zendesk, Recharge and Skio, so your entire post-purchase operation works as one, handled for you.
- 1
Set up
We configure your helpdesk and subscriptions stack, Gorgias or Zendesk, Recharge or Skio, with the macros, rules, routing and tags your store actually needs.
- 2
Run
AI agents resolve the ticket volume inside your rules; our experts own the queue, handle the edge cases, and keep the workflows clean.
- 3
Maintain
We tune the automations, fix what breaks, and keep the stack healthy month over month, so nothing in your support system is left for you to babysit.
What we set up
- One team owns the support CRM and the agents inside it, no hand-offs.
- AI does the volume; experts own the queue health and the hard calls.
- Operational support and helpdesk management only, never your marketing or ad accounts.
- You see the weekly resolution number, not the workload.
Is CRM management the same as the AI agent?
No. The AI agent resolves tickets inside your helpdesk on every plan. CRM management is the Full-Service layer where we also run and maintain the helpdesk and subscriptions stack itself, so you manage nothing after the sale.
Engine 2 · Store performance
It does not just answer tickets. It makes your store sell more.
The same agent that resolves your support reads what is actually happening in your store and fixes what is losing you sales. It audits every step of the buying flow against a proven 267-point CRO framework, ships the high-impact fixes, and reports the lift, so your conversion keeps climbing while your tickets keep falling.
- 1
Audit the whole store
TX reads your store against a 267-point CRO framework across home, category, product pages, cart and checkout, and cross-checks it against what winning stores in your category do.
- 2
Prioritize the Growth Backlog
Every gap becomes a ticket, ranked by impact and effort, each with the issue, the evidence and the expected lift, so you fix the biggest wins first.
- 3
Ship the fixes
TX improves the pages that lose sales: clearer product pages, a faster checkout, a smoother mobile flow and a presentable, on-trend look, with every change previewed and approved before it goes live.
- 4
Measure the lift
You see the conversion and revenue impact on your own data, so the backlog keeps paying for itself and the store keeps getting better, month after month.
What we improve to grow your sales
- Product pages. Clearer titles, benefit-led copy, image galleries, trust badges and FAQs that turn browsers into buyers.
- Checkout & cart. The friction, surprise costs and missing reassurance that make shoppers abandon at the last step.
- UX & mobile flow. A smooth, fast path from landing to add-to-cart to paid, on every device, where most of the traffic is.
- Look & trust. A clean, current design and real trust signals, so the store feels worth buying from.
Will it change my live store without asking?
No. Every store change is previewed and waits for your approval before it goes live, and everything is logged and reversible. You decide what ships; TX does the work.
Straight from the room
In their own words.
Messages and emails from DTC owners running the engine we build. The exact kind of result the two engines are built to produce.
AD
Apparel DTC founder
iMessage · Today
Just looked at the month. WISMO tickets fell off a cliff and my team finally works the real issues.
The returns-to-exchange part is the one I did not expect.
First month and the exchange revenue is already in Shopify.
SO
Supplements owner
iMessage · Today
When you said do not scale the ads yet, your store is leaking, I thought I was about to be upsold. Opposite.
Then the subscription-save flow caught cancels that had already churned us before.
That part alone paid for the engine.
Support hours cut, same team
BDBeauty DTC owner · to me
Happy to share. For two years my inbox was underwater and my old setup just deflected tickets. What changed: WISMO and returns resolved end to end, not just answered, and I can see the recovered revenue weekly. Same team, calendar of work finally sane.
HG
Home goods founder
iMessage · Today
You showed me a checkout that was quietly leaking and exactly what to fix. No agency ever admitted the real problem to me.
Trusted you more after that, not less.
Returns turned into exchanges, margin kept
FBFootwear brand owner · to me
The refunds were bleeding margin and I assumed that was just ecommerce. You intercepted the returns pre-portal and swapped them to exchanges inside my rules. Cost of a return dropped and the margin stayed in the store. I finally know what a ticket actually costs me.
Featured
SF
Skincare founder
iMessage · Today
August is usually dead for us.
You told me the slow month was a checkout problem, not a demand problem, and conversion stayed up for the first time.
No magic-wand pitch. You just made the store better.
That honesty is what kept me with you.
CD
Coffee DTC owner
iMessage · Today
First time I can see exactly which fix lifts conversion.
It is all in my Shopify, my CRM, everything. I own it.
Exactly why I am not going anywhere.
TthehydecoInstagram · comment
Six weeks in and tickets are down while orders are up. The account is in my name, I can see every number myself. Beats what I was paying for and never seeing.
PB
Pet brand owner
iMessage · Today
The weekly number finally shows resolutions, not deflection.
And the Growth Backlog keeps shipping fixes I would never have gotten to.
One team for support and the store
JDJewelry DTC owner · to me
I stopped juggling a bot, a returns app and a CRO freelancer. One team runs it and improves it, and I approve every store change before it ships. The store is measurably better month over month.
FD
Fitness DTC owner
iMessage · Today
Mobile checkout was the leak the whole time.
You found it in the audit and shipped the fix in two weeks. Same traffic, more orders.
WwildrootgoodsInstagram · DM
Honestly did not think an AI setup could feel this hands-off and still be in my control. Everything is logged, nothing ships without my ok.
HD
Home decor owner
iMessage · Today
The audit found three checkout fixes I would never have prioritized myself.
Conversion is up on the same ad spend.
Fewer refunds, more exchanges
OGOutdoor gear owner · to me
I always treated refunds as the cost of doing business. You turned a chunk of them into exchanges inside my own policy, and the margin stayed with me. The weekly report shows exactly how much.
LluméstudioInstagram · DM
Support and the store improvements in one place. I finally see what everything costs me and what it recovers. Did not think that existed.
How to start
- 1
Free Churn & WISMO Audit
We read your support data and your stack, show you what the queue is costing you, and size which TX Agents jobs fit your category. Twenty minutes, no obligation, you keep the one-pager.
Start here - 2
Build and integrate
We build the engine and wire it into Shopify, your returns app, your helpdesk and your subscriptions tool, and configure your claims and security caps.
- 3
Two-week live pilot
TX Agents runs on your own data for two weeks. You see the true resolution rate before you commit to a retainer.
Start with a free audit. You see exactly what you're leaking, from your own data, before anything is built.
Fixed monthly pricing. Proof before you commit.
One flat price for the whole engine, run and improved for you. A free audit sizes the plan, a risk-reversed pilot proves it on your own data, then a fixed monthly retainer. Founding rate for the first brands.
Starter
The support engine
$750 /mo
Resolve the tickets that cost you money: order status, returns, subscriptions, orders and refunds, inside your rules.
See the planGrowth
Support plus store performance
$1,399 /mo
Everything in Starter, plus the Performance engine that audits your store and ships CRO fixes, so the store keeps selling more.
See the planFull-Service
Your complete post-sale team
$1,999 /mo
Everything in Growth, plus we run your CRM and support stack end to end. One team that handles everything after the sale, all done for you.
See the planStart with a free audit. You see exactly what you're leaking, from your own data, before anything is built.
Picture a support queue where the money-losing tickets resolve themselves.
- Every where-is-my-order answered from live data, late ones caught early
- Returns swapped to exchanges before they become cash refunds
- Cancels caught and saved with a pause or a swap
- The team off the repeat tickets and on the hard, human work
- Every action inside caps you set, logged and reviewable
- One report on a Monday: resolutions, revenue recovered, hours saved
- Everything running on top of the stack you already have
When the resolution happens, the revenue stays.
What we promise, and how you will know.
We report resolutions, not deflection.
The weekly number is tickets resolved and revenue recovered, measured against your audit baseline.
Exchange revenue recovered is counted honestly.
Every exchange TX Agents wrote instead of a refund is in the report, with the margin it kept.
Support hours saved, measured not guessed.
The hours the team no longer spends on repeat tickets are counted against the pre-TX Agents baseline.
Honest compliance, no dark patterns.
The refund button and the cancel button are never hidden, and TX Agents says it is automated when asked.
Ready to see what your support queue is costing you?
A free audit on your own data. The recoverable number, and which TX Agents jobs fit your category. Then decide.
Start with a free audit. You see exactly what you're leaking, from your own data, before anything is built.
~$1 vs $6–13.50
per resolution: AI vs a human ticket (industry benchmark)
30–50%
of DTC support tickets are returns and refund-status (benchmark)
~35–40%
where read-only bots stall: deflection without resolution (benchmark)
Questions, answered plainly.
TX Agents is a done-for-you AI resolution layer that wires into a Shopify or DTC store with scoped write-access and runs a modular, category-dependent set of jobs: WISMO, returns-to-exchange and subscription-save. It sits on top of the brand's returns app, helpdesk and subscriptions tool, intercepts resolution intent in the conversation, and takes the action. On the Full-Service plan TX Agents also manages that support stack (Gorgias, Zendesk, Recharge, Skio) end to end, acting as the brand's complete post-sale team.
What does TX Agents do that a chatbot doesn't?
It acts. With scoped write-access it tracks the order, turns the return into an exchange, and saves the subscription, inside the caps you set. A read-only chatbot stops at the answer and stalls near 35 to 40% deflection; TX Agents finishes the task.
Do I have to replace my returns app or helpdesk?
No. TX Agents is an operator layer on top of Loop or Redo, Gorgias or Zendesk, and Recharge or Skio. They stay the system of record. It intercepts resolution intent in the conversation and executes, so switching risk is near zero.
How long until TX Agents is live?
After the free audit we build and integrate, then run a two-week live pilot on your own data. You see the real resolution rate before you commit. The exact timeline depends on how many tools you connect, and the audit sizes it.
What do you measure?
Resolutions delivered, exchange revenue recovered and support hours saved, against the baseline we set at the audit. Never vanity deflection. If it can't be checked, it's decoration.
Is giving an AI write-access to my store safe?
It is as safe as the limits you set. TX Agents acts only inside scoped access and hard value caps you control, logs every action, and hands anything outside the rules to a human. It can do the task; it cannot exceed what you grant.
Which jobs fire for my category?
WISMO fires in every category. Returns-to-exchange fires in returns-heavy categories like apparel. Subscription-save fires in subscription categories like supplements, beauty and food. We never run all three everywhere; the audit maps which fit you.