tx agents
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We run your support. You keep the revenue.

A team of ecommerce and CRO experts, with AI doing the volume. We resolve the tickets that cost you money, order status, returns, cancellations, and fix what's quietly losing you sales. You see the revenue recovered on your own data, before you commit.

I run a DTC brandFewer tickets. More recovered revenue.
I'm a platform or agency partnerRefer TX Agents to the brands you serve.

Start with a free audit. You see exactly what you're leaking, from your own data, before anything is built.

One thread: the ticket, the action taken, and the outcome.

Built on the stack you already run

ShopifyGorgiasLoopRechargeSkioZendeskRedo

What the support leak actually costs.

~$1 vs $6–13.50
per resolution: AI vs a human ticket (industry benchmark)
30–50%
of DTC support tickets are returns and refund-status (benchmark)
~35–40%
where read-only bots stall: deflection without resolution (benchmark)
Straight from the room

In their own words.

Messages and emails from DTC owners running the engine we build. The exact kind of result the two engines are built to produce.

4:385G ▪▪▪ ▮
AD
Apparel DTC founder
iMessage · Today
Just looked at the month. WISMO tickets fell off a cliff and my team finally works the real issues.
The returns-to-exchange part is the one I did not expect.
First month and the exchange revenue is already in Shopify.
8:195G ▪▪▪ ▮
SO
Supplements owner
iMessage · Today
When you said do not scale the ads yet, your store is leaking, I thought I was about to be upsold. Opposite.
Then the subscription-save flow caught cancels that had already churned us before.
That part alone paid for the engine.
Support hours cut, same team
BDBeauty DTC owner · to me
Happy to share. For two years my inbox was underwater and my old setup just deflected tickets. What changed: WISMO and returns resolved end to end, not just answered, and I can see the recovered revenue weekly. Same team, calendar of work finally sane.
10:245G ▪▪▪ ▮
HG
Home goods founder
iMessage · Today
You showed me a checkout that was quietly leaking and exactly what to fix. No agency ever admitted the real problem to me.
Trusted you more after that, not less.
Returns turned into exchanges, margin kept
FBFootwear brand owner · to me
The refunds were bleeding margin and I assumed that was just ecommerce. You intercepted the returns pre-portal and swapped them to exchanges inside my rules. Cost of a return dropped and the margin stayed in the store. I finally know what a ticket actually costs me.
Featured
3:305G ▪▪▪ ▮
SF
Skincare founder
iMessage · Today
August is usually dead for us.
You told me the slow month was a checkout problem, not a demand problem, and conversion stayed up for the first time.
No magic-wand pitch. You just made the store better.
That honesty is what kept me with you.
1:115G ▪▪▪ ▮
CD
Coffee DTC owner
iMessage · Today
First time I can see exactly which fix lifts conversion.
It is all in my Shopify, my CRM, everything. I own it.
Exactly why I am not going anywhere.
9:415G ▪▪▪ ▮
TthehydecoInstagram · comment
Six weeks in and tickets are down while orders are up. The account is in my name, I can see every number myself. Beats what I was paying for and never seeing.
10:265G ▪▪▪ ▮
PB
Pet brand owner
iMessage · Today
The weekly number finally shows resolutions, not deflection.
And the Growth Backlog keeps shipping fixes I would never have gotten to.
One team for support and the store
JDJewelry DTC owner · to me
I stopped juggling a bot, a returns app and a CRO freelancer. One team runs it and improves it, and I approve every store change before it ships. The store is measurably better month over month.
2:475G ▪▪▪ ▮
FD
Fitness DTC owner
iMessage · Today
Mobile checkout was the leak the whole time.
You found it in the audit and shipped the fix in two weeks. Same traffic, more orders.
9:415G ▪▪▪ ▮
WwildrootgoodsInstagram · DM
Honestly did not think an AI setup could feel this hands-off and still be in my control. Everything is logged, nothing ships without my ok.
5:025G ▪▪▪ ▮
HD
Home decor owner
iMessage · Today
The audit found three checkout fixes I would never have prioritized myself.
Conversion is up on the same ad spend.
Fewer refunds, more exchanges
OGOutdoor gear owner · to me
I always treated refunds as the cost of doing business. You turned a chunk of them into exchanges inside my own policy, and the margin stayed with me. The weekly report shows exactly how much.
9:415G ▪▪▪ ▮
LluméstudioInstagram · DM
Support and the store improvements in one place. I finally see what everything costs me and what it recovers. Did not think that existed.
Apparel & Fashion

Every category bleeds money on different tickets. We run the ones yours does.

Apparel, supplements, beauty and skincare, food and beverage, home and furniture. The jobs are modular, so we run only what your category needs, never all three everywhere.

Apparel & FashionSupplementsBeauty & SkincareFood & BeverageHome & Furniture
See all five categories
  1. 01
    Return intent
    Customer · Tue 9:14 pm
    These jeans run small. I want a refund.
  2. 02
    Caught pre-portal
    TX Agents · 9:14 pm
    Happy to help. Want the next size instead?
  3. 03
    Order read
    TX Agents · 9:15 pm
    Order 1182, size 30, shipped Tuesday.
  4. 04
    Exchange offered
    TX Agents · 9:15 pm
    Size 32 reserved, free return label sent.
  5. 05
    Accepted
    Customer · 9:16 pm
    Perfect, that works.

The refund stays available; the better-fit swap goes first.

What is your support queue actually costing you?

One store or a portfolio, the leak is the same. The where-is-my-order question. The refund that should have been an exchange. The subscription canceled because nobody caught it. Pick your door.

I run a DTC brandFewer tickets. More recovered revenue.
I'm a platform or agency partnerRefer TX Agents to the brands you serve.

Answering a ticket is table stakes.

Resolving it means a human never had to touch it.

And every ticket is a signal we use to sell more.

Questions, answered plainly.

TX Agents builds done-for-you AI customer-resolution for Shopify and DTC brands. We wire into your store with write-access and resolve the repetitive, revenue-leaking tickets, where is my order, returns and subscription cancels, by taking the action, not handing off. A CRO engine keeps improving the store. On the Full-Service plan we also run your support stack (Gorgias, Zendesk, Recharge, Skio) as your complete post-sale team. Entry is a free Churn and WISMO Audit.

What does TX Agents actually do that a chatbot doesn't?

It acts. A chatbot answers where is my order. TX Agents reads the live order and tracking and tells the shopper. A chatbot explains the return policy. TX Agents turns the return into an exchange. The chatbot stops at the answer. We finish the task. More

Do I have to replace my returns app or helpdesk?

No. TX Agents runs on top of what you already have: Loop or Redo, Gorgias or Zendesk, Recharge or Skio. It is an operator layer that intercepts the resolution and executes. No rip-and-replace. Near-zero switching risk. More

How do we start?

A free Churn and WISMO Audit on your own data. We show you what your support queue costs you, which jobs fit your category, and the recoverable-revenue number. Before anything is built. More

Get my free audit