Put a real AI operator on top of every store's stack, one that reads the live state, takes the action, and resolves the ticket, instead of deflecting it to a portal or a human.
We build AI that does the work.
A pure-technology venture building done-for-you AI agents that resolve the real, repetitive operations of modern e-commerce. We wire them into your store so they act, quietly and reliably, every single day.
What we are building toward.
A commerce world where support is a resolution engine, not a cost center, where AI does the work and brands keep the revenue they were quietly losing.
The same ticket, two endings.
Frustrated shopper
Where-is-my-order, refund and cancel questions pile up with no one to act on them. The shopper gives up, and the revenue quietly walks out.
Resolved, in the conversation
TX Agents reads the order, offers the exchange, and writes it back to the store, right in the chat, before the shopper ever churns.
A human team with real AI expertise.
A small, senior team of engineers and market experts. Six years shipping real software, now focused entirely on AI resolution for Shopify and DTC stores.
- A senior team of engineers, not a low-context ticket farm.
- Market experts who know exactly where support leaks revenue.
- We build the engine and wire it in, not a chatbot wrapper.
- We run a live pilot on your own data before anything goes wide.
- You own the configuration and the data. No black box, no lock-in.
What we hold to
Engineering-first
A software and AI team, not a marketing shop. Code-deep, and proud of it.
Agents that act
Write-access and real actions, not read-only replies. Read-only stalls near 35 to 40%.
The whole post-sale operation
Agents, store performance, and the support stack behind them. One team for everything after the sale.
One core, your config
About 70% reusable core, roughly 30% configured per brand, wired into your stack.
Measured on outcomes
Resolutions, exchange revenue recovered, hours saved. Never vanity deflection.
Honest by default
We'd rather lose the sale than oversell the outcome.
No dark patterns
The refund button and the cancel button are never hidden.
Proof not vibes
If it can't be checked, it's decoration.
How we work with you.
What is already fixed is the way we engage: build it, wire it into your stack, and run it with you, on your terms.
A live pilot before you commit
We build the engine, wire it into your stack, and run a pilot on your own orders first. You watch it resolve real tickets before it ever goes wide.
One team builds it and runs it
The same engineering team that writes the code wires it in and runs it with you. No handoff to a support desk that never saw the system.
You own everything
The configuration, the integrations, the data and the reporting live in your stack, on your accounts. No black box, no lock-in.
NDA before day one
We sign before we see a single order. Your data, your policies and your customer records stay yours, always.
Measured on resolutions, not promises
Resolutions delivered, exchange revenue recovered and hours saved, reported every week against your own audit baseline.
Flexible engagement
Start with one high-volume workflow and expand when the numbers earn it. You scale the scope, not a long contract.
The record so far.
~$1 vs $6–13.50
per resolution: AI vs a human ticket (industry benchmark)
30–50%
of DTC support tickets are returns and refund-status (benchmark)
~35–40%
where read-only bots stall: deflection without resolution (benchmark)
Contact.
The quickest way to reach us is the calendar. For anything else, the details below.
Send us a message
Or reach us directly
- Company
- TX Agents
Or book a call
Questions, answered plainly.
TX Agents is a pure-technology venture that builds done-for-you AI agents to resolve the real, repetitive operations of e-commerce. Rather than ship another chatbot, it wires intelligence into the store so it acts, resolves and recovers revenue. The "TX" carries six years of shipping software as Tech Experts.
What does TX Agents do?
We build done-for-you AI that resolves the repetitive, revenue-leaking operations of a DTC store: where is my order, returns, and subscription cancels. TX Agents wires into the store with scoped write-access and takes the action, rather than just answering. It is a pure-technology venture, not a marketing agency.
Does TX Agents have clients yet?
No. When the first clients give permission, their numbers go up with their names, never before.
Why is it called TX Agents?
TX stands for Tech Experts, the name our founder has shipped real software under for six years. "Agents" is the product: done-for-you AI operators that act inside your store, not chatbots that only reply.
Where are you going?
Our aim is to become the done-for-you AI operations layer for commerce: agents that own a domain and resolve it end to end, inside the store, where the work actually happens. Customer resolution is where we start.