The estimate is a range sized from your data, not a promise.
- Sized from your real ticket mix, not an industry average
- Shown as a range, with the assumptions stated
- A number you can sanity-check against your own data
See what your store is leaking. Free.
Eleven checks across two engines: the support leaks eating your queue, and the store leaks costing you conversions. You get a one-page recoverable-revenue estimate and a prioritized Growth Backlog preview. Twenty minutes, no obligation.
The checks, across both engines
Support resolution and store performance, read from your own data.
1
Ticket-mix breakdown
What share of your queue is WISMO, returns, refund-status, subscriptions and everything else.
2
WISMO load and response time
How much where-is-my-order volume you carry, and how long it takes to answer.
3
Return rate and refund-vs-exchange split
How many returns become cash refunds instead of exchanges, and the margin that leaks there.
4
Subscription churn and cancel reasons
If you run subscriptions, how many cancel, and why, from your subscriptions tool.
5
Deflection vs resolution
How much your current bot deflects without resolving, the read-only gap.
6
Store performance baseline
Your storefront scored against a 267-point CRO framework across home, category, product pages, cart and checkout.
7
Product-page conversion gaps
The titles, images, trust signals and FAQs that are losing browsers before they add to cart.
8
Checkout and cart friction
The friction, surprise costs and missing reassurance making shoppers abandon at the last step, the biggest conversion leak.
9
Conversion-lift opportunities
The highest-impact fixes, ranked, that would move conversion on your real traffic, your Growth Backlog preview.
10
Stack and integration readiness
Your helpdesk, returns app, subscriptions tool, tracking and store, and how ready they are to connect.
11
Recoverable-revenue estimate
A one-page dollar estimate from both engines: revenue recovered on support plus the lift from fixing the store.
What lands in your inbox
A short, specific report built from your own data, not a generic PDF.
Step 01 · Finding
Your top three to five automatable tickets
The repetitive tickets eating your queue, named and counted from your own support data, WISMO and returns first.
- Named from your own support data
- WISMO and returns, ranked first
- Counted, not guessed
Step 02 · Impact
What the queue leaks each month
A conservative estimate of the hours and dollars those tickets cost, sized to your data so the number is yours, never a guess.
- Hours and dollars the queue leaks
- Sized to your real volume
- A number you can act on
Step 03 · Plan
Your recommended first build
The single highest-return job to automate first, scoped, so you know exactly where to start. No commitment.
- The single highest-return job first
- Scoped, with no commitment
- Exactly where to start
Step 04 · Growth
Your Growth Backlog preview
A prioritized shortlist of the store fixes that would lift your conversion, ranked by impact, from Engine 2.
- Store fixes ranked by impact
- From the 267-point CRO framework
- Your Engine 2 preview
An example of the one-page readout
- 1. Ticket mix: WISMO 48%, returns 22%, refund-status 11%, subs 9%, other 10%.
- 2. WISMO load: 480 a month, average first reply 6 hours.
- 3. Return rate 28%; 84% of returns become cash refunds, not exchanges.
- 4. Refund-status: 210 tickets a month chasing refunds already in flight.
- 5. Subscription churn 7% a month; top reason, too much stock.
- 6. Deflection 36%, resolution closer to 12%. The read-only gap is wide.
- 7. Stack: Gorgias, Loop, Recharge, Shopify. Integration-ready.
- 8. Recoverable estimate: a meaningful monthly number, sized to your data.
- Fix first: turn WISMO and returns-to-exchange on; that's where the money is.
How the audit works.
The audit reads your real ticket mix and leaks, so the recoverable number is yours, not an industry average.
We read your data with permission and change nothing. Benchmarks used for context are tagged as benchmarks.
- Read-only access, nothing is written or changed
- You approve the connection before we read
- You can revoke access at any time
The numbers come from your own helpdesk and store, so the recoverable estimate is yours, not a generic figure.
- Pulled from your helpdesk and store, not assumed
- The repetitive, automatable tickets, named and counted
- You see exactly where the number comes from
Our own check, 2026, your own support and store data, with permission.
Questions, answered plainly.
The free Support and Store Audit reads a DTC brand's support data, stack and storefront, runs eleven checks across two engines (support resolution and store performance/CRO), and returns a one-page recoverable-revenue estimate plus a prioritized Growth Backlog preview with the jobs that fit the category. No obligation, and the one-pager is yours to keep.
What does the audit cost?
Nothing. It is the first step, and the one-page recoverable estimate is yours whether or not we ever work together. We would rather show you the leak than describe it.
How do you read my data?
With your permission, through read-only access to your helpdesk and store, or an export you send. We change nothing, and we do not contact any of your shoppers during the audit.
Is the recoverable number a guarantee?
No. It is a range sized from your own data, honest about the assumptions.
What if TX Agents isn't a fit for us?
Then the one-pager says so, and the call is short. We would rather say no early than sell you a system you don't need. Most DTC queues have at least one of these leaks; yours may not.